Jim Dingwall led the development of a sourcing strategy involving performance-based cost-reimbursable contracts to help resolve severe misalignments between United Energy and their service providers caused by fundamental misalignment of objectives in the existing contracts.  This sourcing strategy required gaining agreement from CEO and Board, developing a new set of ‘intelligent client’ capabilities, and designing and implementing a change program to transition service providers into the new arrangements.  This initiative has resulted in notable cost and quality improvements, better client-supplier relationships, and assurance of on-going value for money and regulatory acceptance. 

In the words of our Client:

“PCI helped us re-shape our business significantly by introducing open-book incentivised contracts that align our contractors’ key objectives, whilst retaining the benefits of competitive pressure.  Most of our day-to-day activity involves third party contracts, and getting these right with a strong client-side capability has helped United Energy become one of the most efficient utilities in Australia.

The PCI team brings a rare combination of strategic design skills and ability to implement in detail.”

Hugh GleesonCEO, United Energy and Multinet Gas